Here are some frequently asked questions. The fastest way to get support is to check the common issues below.

95% of inquiries we receive are related to these common issues.

Click on each question to view the answer.

I bought the plan but I can't access it?

After purchase, an email will be sent to you with your membership link. Please locate the email that says 'Your Custom Keto Meal plan'

If you encounter errors that prevent you from logging in please try a different browser (Firefox/Chrome).

If you need further help please contact us here

Do I have to wait after I order to receive my plan?

No, you will receive access to your plan immediately after payment.

After purchase you will be taken to a 'Thank You' page which will have your own unique members area login and you will also be sent an email with your login information.

Please make sure to whitelist: [email protected] and check your spam folder if you do not see your welcome email.

Can I access my custom diet from a mobile/tablet?

Absolutely, all plans are mobile optimised so you can access from a PC/Mac and any mobile device.

How do I send this as a gift?

Simply purchase this normally with your details and send us an email after your purchase.

We'll transfer the membership over to your recipient and send him/her the welcome email.

I received an error when I try to order

We’ve partnered with ClickBank for handling the orders on our site. ClickBank is the leading retailer of digital products and has a very reliable ordering system. If the order page doesn't work please try again in a couple of minutes.

Can I access my custom diet from another computer?

Yes you can, you can access your members area from any computer/mobile/tablet in the world.

You can also print out your custom keto plans to have in physical form.

Do you offer a money back guarantee?

Yes we do. As stated on our site, we’re so confident you’ll enjoy our product, we offer a full 60 day money back guarantee.

How long do I have access to my Custom Keto Diet members area

You have lifetime access to your members area so you can start your diet at any time or come back to it in the future if needed.

Is it safe to buy online?

We only accept online payments. In addition to credit Absolutely! Our merchant processor, ClickBank, is the premier choice of businesses selling their products and services online. They have an excellent track record of safety and security for online purchases, any your information is NOT revealed to anyone else, not even us.

ClickBank's secured and approved merchant process is noted by a yellow lock at the bottom or top of the page during your order. Using the latest encrypting technology, 128-bit SSL ensures a safe and secure transaction.

Can I pay by telephone or send a check?

We only accept online payments. In addition to credit cards, we also offer payments via PayPal.
We use a 3rd party processor(Clickbank) which handles the transaction to ensure safety and security

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